FAQs

Have a question? You can find the answer here!

Do you have a Shipping or Returns question? Please see our policy pages.

All our apparel items are made in house. Our processing times are typically around 10-14 business days, plus the time it takes to ship. However, it may take longer if we have a high volume of orders. If you have any questions about the status of your order, feel free to email us at hello@musicallyminted.com.

If you need to change your address, add or remove an item, or edit the order in any way, please email hello@musicallyminted.com within 24 hours.
After 24 hours we will do our best to accommodate the changes, but there is no guarantee depending on the status of your order.
If an item is not delivered due to an incorrect shipping address, a full refund or replacement order is not guaranteed.
If an item is not delivered due to an incorrect shipping address, the customer is responsible for additional shipping costs to reship their order.

While we do work hard to get orders out as quickly as possible, there is no guarantee that your order will arrive by a certain date.
We do recommend that you select priority shipping, so that it gets to you as quickly as possible.
Contact us at hello@musicallyminted.com to request the date and we will do our best to accommodate.
Once we drop off packages to USPS, there is nothing we can do to speed up the shipping process.

Pre-transit means that your order has been dropped off or picked up by USPS, but has not yet been scanned into their system.
If it has been more than 3 days in pre-transit, please email us at hello@musicallyminted.com so we can troubleshoot further.

My order says it was delivered, but it is not in my mailbox or on my porch. What should I do?

Sometimes USPS will mark packages as delivered before they are dropped off. If possible, ask neighbors or roommates if they might have accepted the package on your behalf!
If it has been 3 days without a package, feel free to reach out to us at hello@musicallyminted.com and we will investigate further.
We will do our best to resolve the issue, but there is no guarantee we will be able to replace your order.

Tracking information becomes available after we have processed your order and a shipping label has been purchased in our system.
You will receive a text/email notification when your package has shipped.
Email us at hello@musicallyminted.com if you did not receive tracking information.
We do not provide tracking for sticker orders smaller than 2 ounces (around 6 stickers). Sticker envelopes may take a little longer to arrive.

2-day or Priority Shipping only refers to the time it takes to ship the order, however our standard processing time still applies.
While we do our best to process orders as quickly as possible, you can expect to receive your order within 2 weeks of ordering if you selected expedited shipping.

We are so happy that you love our products and appreciate you being a loyal Musically Minted customer! At this time, the only custom orders we are taking are chapter shirt designs for Orff or Kodaly chapters. If you are interested in a custom Chapter shirt please reach out to hello@musicallyminted.com for more information.

All apparel items are unisex sizing.
You can refer to our Sizing Chart page or to the photo attached to each apparel item for sizing details.

Please contact hello@musicallyminted.com within 14 days of receiving your order. We will investigate the issue promptly and either ship the incorrect/missing item or offer a refund or store credit depending on item availability.
If your order arrived with an item that was damaged or broken in transit, please send photos and we will process a replacement order.

We don’t currently sell products in a brick and mortar store, but you can find us all over the country at Music conferences! Follow @musicallyminted on Instagram for updates on when you can shop in person!

We sure do! Head to our Return Policy page for more information on returns and exchanges.