FAQs

Have a question? You can find the answer here!

Do you have a Shipping or Returns question? Please see our policy pages. 

  • How long will it take to receive my order?
    • Our processing times are typically around 7-10 business days, plus the time it takes to ship. However, it may take longer if we have a high volume of orders. If you have any questions about the status of your order, feel free to email us at hello@musicallyminted.com.
  • Can I make changes to my order after it’s been placed?
    • If you need to change your address, add or remove an item, or edit the order in any way, please email hello@musicallyminted.com within 24 hours. 
    • After 24 hours we will do our best to accommodate the changes, but there is no guarantee depending on the status of your order.
    • If an item is not delivered due to an incorrect shipping address, a full refund or replacement order is not guaranteed.
  • I need my order by a certain date! What should I do?
    • While we do work hard to get orders out as quickly as possible, there is no guarantee that your order will arrive by a certain date. 
    • We do recommend that you select priority shipping, so that it gets to you as quickly as possible. 
    • Contact us at hello@musicallyminted.com to request the date and we will do our best to accommodate.
    • Once we drop off packages to USPS, there is nothing we can do to speed up the shipping process.
  • What does it mean if my tracking information only shows “pre-transit”?
    • Pre-transit means that your order has been dropped off or picked up by USPS, but has not yet been scanned into their system.
    • If it has been more than 3 days in pre-transit, please email us at hello@musicallyminted.com so we can troubleshoot further.
  • My order says it was delivered, but it is not in my mailbox or on my porch. What should I do?
    • Sometimes USPS will mark packages as delivered before they are dropped off. If possible, ask neighbors or roommates if they might have accepted the package on your behalf!
    • If it has been 3 days without a package, feel free to reach out to us at hello@musicallyminted.com and we will investigate further.
    • We will do our best to resolve the issue, but there is not guarantee we will be able to replace your order. 
  • How can I track my order?
    • Tracking information becomes available after we have processed your order and a shipping label has been purchased in our system.
    • You will receive a text/email notification when your package has shipped.
    • Email us at hello@musicallyminted.com if you did not receive tracking information.
    • We do not provide tracking for sticker orders smaller than 2 ounces (around 6 stickers). Sticker envelopes may take a little longer to arrive.
  • I selected Priority Shipping, why hasn’t my order hasn’t shipped yet?
    • 2-day or Priority Shipping only refers to the time it takes to ship the order, however our standard processing time still applies. 
    • While we do our best to process orders as quickly as possible, you can expect to receive your order within 2 weeks of ordering if you selected expedited shipping.
  • I love your products! Do you take custom orders?
    • We are so happy that you love our products and appreciate you being a loyal Musically Minted customer! At this time, the only custom orders we are taking are chapter shirt designs for Orff or Kodaly chapters. If you are interested in a custom Chapter shirt please reach out to hello@musicallyminted.com for more information.  
  • How do I know what size to order?
    • All apparel items are unisex sizing.
    • You can refer to our Sizing Chart page or to the photo attached to each apparel item for sizing details.
  • My order arrived with an incorrect, broken, or missing item.
    • Please contact hello@musicallyminted.com within 14 days of receiving your order. We will investigate the issue promptly and either ship the incorrect/missing item or offer a refund or store credit depending on item availability. 
    • If your order arrived with an item that was damaged or broken in transit, please send photos and we will process a replacement order.
  • Where can I buy Musically Minted in person?
    • We don’t currently sell products in a brick and mortar store, but you can find us all over the country at Music conferences! Follow @musicallyminted on Instagram for updates on when you can shop in person!
  • Do you offer international shipping?
    • Yes, we do offer international shipping.
    • Select 'shipping options' at checkout.
    • Head to our shipping policies page for more information.
  • Do you offer returns or exchanges?
    • We sure do! Head to our Return Policy page for more information on returns and exchanges.